How Managed Services Can Increase Efficiency in Financial Institutions
- Jan 13
- 3 min read
The increasing complexity of the financial sector demands that institutions seek solutions that guarantee efficiency, security, and agility. One strategy that has gained prominence is the adoption of managed services. These services offer specialized and continuous support for the management of technologies, processes, and operations, allowing financial institutions to focus on what really matters: serving their clients and growing sustainably.
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What are managed services and why are they important for financial institutions?
Managed services involve outsourcing the management of systems, infrastructure, and technological processes to a specialized provider. In a financial context, this can include network administration, information security, technical support, systems monitoring, and even compliance management.
These services are important because:
They reduce the need for investment in large, specialized in-house teams.
They ensure constant updating of the technologies used.
They improve security, a critical point for financial institutions.
They allow for rapid responses to incidents and regulatory changes.
Practical benefits of managed services for financial institutions
1. Improved information security
Security is one of the biggest concerns for financial institutions. Managed services offer 24/7 monitoring, real-time threat detection, and rapid responses to cyberattacks. For example, a bank that contracted a managed service managed to reduce its response time to security incidents by 40%, avoiding financial losses and reputational damage.
2. Reduction of operational costs
Maintaining an in-house team for all technological demands can be expensive. With managed services, the institution pays a fixed monthly fee that includes support, maintenance, and updates. This simplifies financial planning and avoids unexpected expenses due to failures or emergencies.
3. Focus on core business
By delegating IT and process management to external specialists, the internal team can focus its efforts on growth strategies, customer service, and innovation in financial products. This increases productivity and the quality of services offered.
4. Scalability and flexibility
The financial market is dynamic and demands rapid adaptation. Managed services allow infrastructure and processes to be adjusted according to demand, without the need for large investments or delays. For example, during periods of high demand, such as the end of the month, the service can expand processing capacity without interruptions.
Real-world examples of managed services applications in financial institutions.
A large Brazilian bank adopted managed services for the management of its IT infrastructure. With this, it achieved:
Reduce system downtime by 30%.
Increase customer satisfaction with digital services.
Complying with regulatory standards more easily, thanks to specialized support.
Another example is a fintech company that outsourced its information security to a managed services provider. This allowed the company to focus on developing new products, while the security of customer data was ensured by dedicated professionals.
How to choose the right managed service for your financial institution.
To ensure that managed services deliver the expected benefits, it is essential to evaluate:
Supplier experience in the financial sector.
24/7 service capacity.
Safety and compliance certifications.
Flexibility to customize services according to needs.
Transparency in processes and reporting.
Requesting references and analyzing success stories also helps in making a more informed decision.
Final considerations
Managed services offer a practical and efficient solution for financial institutions seeking to improve their technological operations, reduce costs, and increase security. By choosing a reliable partner, the institution can focus on growth and innovation, knowing that its infrastructure and processes are in good hands.